COVID-19 Management

Dear Clients;

We are all experiencing levels of stress and anxiety as a result of the COVID-19 outbreak. The therapists at Russell & Associates are committed to continuing to provide therapy to support you through this time and to achieve your therapy goals. We are particularly committed to steps to maintain the health and safety of everyone at Russell and Associates. We have prepared the following guidelines to help you protect yourself and to help us to maintain continuity of service.

  • When you arrive for your appointment, we kindly ask you to wash your hands for 20 seconds with soap and warm water.
  • If you are feeling unwell (e.g., coughing, sneezing, fever, runny nose, etc.) contact us to cancel your appointment, ideally with 24 hours notice.
  • If you arrive at Russell and Associates with symptoms  (which include dry cough, fever, sore throat, weakness), we will kindly ask you to leave.  We reserve the right at our discretion to cancel the appointment in the interest of everyone’s safety. 
  • If you have travelled internationally, including the U.S. we ask that you follow the province of Manitoba’s guidelines and self-isolate for 14 days. In this case, contact your therapist to see if video-based therapy is appropriate.
  • Ask your therapist about video-based therapy. Note: not all therapy treatments adapt well to video-based delivery.

Be assured that we are being proactive in ensuring that Russell and Associates is a safe environment. We are taking the following steps:

  • Regularly cleaning office and waiting area furniture and objects with disinfectants that are touched frequently, such as doorknobs, handles, light switches. 
  • Washing waiting area chairs regularly.
  • We disinfect our hands and therapy equipment, eg. EMDR tactile stimulators between every appointment.
  • Providing boxes of tissues and encouraging their use.
  • We are constantly monitoring the World Health Organization, Health Canada and province of Manitoba for developments and directives. 
  • Offering distance therapy including video-baed therapy as an alternative to in-office therapy in some cases. Keep in mind that some treatments do not adapt well to video conferencing.